Returns & Refunds

At MintGear UK, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items within 30 days of delivery for a full refund.

Return Eligibility

Items are eligible for return if they meet the following conditions:

  • Returned within 30 days of delivery date
  • Items must be in original, unused condition
  • All original packaging, accessories, manuals, and documentation must be included
  • Items must not show signs of wear, damage, or modification
  • Return authorization number must be obtained prior to shipping

Non-Returnable Items

The following items cannot be returned:

  • Items damaged by misuse, accident, or normal wear and tear
  • Items that have been modified, altered, or repaired by customer
  • Custom or specially ordered items
  • Consumable items that have been opened or used
  • Items returned after the 30-day return window
  • Items returned without proper packaging or missing accessories

Return Process

Step 1: Request Return Authorization Contact our customer service team at contact@mintgear.co.uk to request a Return Merchandise Authorization (RMA) number. Please include your order number and reason for return.

Step 2: Package Your Return

  • Pack items securely in original packaging when possible
  • Include all accessories, cables, manuals, and documentation
  • Include a copy of your invoice or order confirmation
  • Clearly write the RMA number on the outside of the package

Step 3: Ship Your Return Ship the package to:

Returns Department
Joe Rockson
49 Jamaica Street
Liverpool, L1 0AH
United Kingdom

Important: Customer is responsible for return shipping costs and any shipping insurance. We recommend using a trackable shipping method as we are not responsible for items lost or damaged in transit.

Inspection & Processing

  • All returned items are inspected upon receipt
  • Items must pass inspection to qualify for refund
  • Processing time is 3-5 business days after we receive your return
  • You will receive email confirmation once your return has been processed

Restocking Fees

A restocking fee may apply to returned items:

  • Opened items in original condition: 15%
  • Items missing accessories or packaging: 20%
  • Items showing signs of use: 25%
  • Special order or custom items: 30%

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfer: 7-10 business days

Original shipping charges are non-refundable unless the item was defective or we made an error.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at contact@mintgear.co.uk with photos of the issue. We will provide a prepaid return label for defective items and process a full refund including original shipping costs.

Warranty Coverage

Electronics come with manufacturer warranty coverage as specified by each brand. Warranty claims should be directed to the manufacturer after the 30-day return period.

Contact Information

Customer Service: contact@mintgear.co.uk
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM GMT
Phone: Available upon request via email

Mailing Address:
Joe Rockson
40 Carriage Grove
Bootle
L20 3JF
United Kingdom

Your Rights

This policy does not affect your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015. You may have additional rights beyond what is outlined in this policy.

This policy was last updated on 13/09/2025. MintGear UK reserves the right to modify this policy at any time. Changes will be posted on our website and will apply to purchases made after the effective date.